General Practice Booking Agent (Service Delivery Coordinator)

Spirit Implement 

  • 37.5 hours pw
  • Extremely Competitive Package
  • Up to 39 days available leave (FTE)
  • Fabulous Employee Benefits Package
  • Share Option Scheme
  • Career Progression
  • Work Life Balance
  • Work Satisfaction
  • Making a Difference



  • Are you energised by the excitement of connecting with people over the phone, knowing that each conversation contributes to real cost savings within the NHS?
  • Do you thrive in the fast-paced rhythm of a dynamic environment, especially when it involves encouraging GP practices to embrace new services whilst driving impact and efficiencies?

If yes, then why not apply for this amazing opportunity to join our Implement team. We are a rapidly growing family of healthcare companies and offer an exceptional package and progression for the right person.  These are exciting times – come and join us!


 The Company

Spirit Health Group is a fabulous place to work. We genuinely do things differently! We are like no other healthcare company and only employ exceptional people who embrace and encourage change. We innovate. We simplify. We inspire. We look at things from a new perspective, and we genuinely care about patients and our people. We live by our values of brilliance, vigour and family – that’s how we roll.

We’re more than just an award-winning family; we’ve been voted the best health and social care company to work for in the UK! In addition to this recognition, we’ve achieved an impressive #16 in the national league tables, surpassing last year’s ranking of #88. Our outstanding levels of engagement have won us recognition from Best Companies in 2021 and 2022, and we are also proud winners of the Business Culture Awards.

Our people are pivotal in:

  • Saving the NHS millions of pounds with a rapidly growing range of cost-effective healthcare products and devices.
  • Implementing medicines optimisation and prescribing programmes, brilliantly
  • Building innovative digital remote monitoring solutions for people with long-term health conditions.
  • Providing patients with high-quality education services.
  • Dispensing NHS prescriptions through our friendly pharmacy that has a passion for diabetes.

Our massive growth plans will help us save the NHS £1 billion and touch the lives of millions more patients.

The Role



This role focuses on the power of genuine connections via telephone to provide a brilliant, customer focused service to plan and co-ordinate the delivery of implementation programs, nationally. You will conduct outward bound calls to GP practices to encourage service uptake,  arrange meetings, coordinating computerised searches, executing mail merges and managing clinics with an outcome to meet demand/contractual obligations.



A full Job Description is available. 

The Candidate

As a successful candidate you will be a proactive self-starter, who establishes meaningful connections and cultivates positive relationships over the phone. Your strong motivation to achieve outstanding results will shine through. With a background in customer service, you will be familiar with phone interactions with stakeholders, showcasing excellent communication skills across all levels. Confidence, a familiarity with tight deadlines, and a steadfast commitment to our goals and values define you. You go above and beyond the job description, thriving in dynamic environments and embracing change. Your ability to seek alternative perspectives demonstrates your dedication to making us (and you) the best we can be.



Interested?  Come and join the Spirit Family and be part of driving our (and your) success forward.

Closing date for applications are 19 January 2024


Successful applicants will be subject to pre-employment checks including a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland.

We are an equal opportunities employer.

Want to find out more about our high-quality products and services?

Get in touch to see how the Spirit family of companies can help you.